EWheels EW-12 Recreational Scooter

Shipping

We offer free shipping on all products.

Estimated Shipping Time: 3-6 Business Days

Returns

Damaged or Defective Items

If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at support@wheelsandchairs.co. Please be prepared to supply the order number from your original confirmation e-mail, as well as your e-mail address and phone number. Wheels & Chairs will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE. CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT.

Credit or Refund

You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.

Returning an Item

Standard Return 

Shipping - Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.Complete the return reason questionnaire and include it in the return package.Before sending your return shipment, please remove all extra labels from the outside of the package.Send the return package to the following address (supplier address): 

EWheels

RETURNS DEPARTMENT

750 E. Covey Lane, Suite 135

Phoenix, AZ 85024

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.To receive a refund or credit, items must be returned within 10 days of original shipment date. Credit for gift returns will be issued to the original purchaser.To contact our Customer Service Department, please email support@wheelsandchairs.com.

Returning an Oversized Item

Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned. Please be aware that shipping charges can be quite expensive for Oversized Items. 

Follow these steps to return an Oversized Item: If you have assembled the product, dissemble it before shipment using the original protective packaging materials. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Contact Wheels & Chairs at support@wheelsandchairs.com for instructions on arranging a freight delivery pickup for your items. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver. To receive a refund or credit, items must be returned within 15 days of original shipment date. Credit for gift returns will be issued to the original purchaser. IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact Wheels & Chairs Customer Service representative at support@wheelsandchairs.com. 

Product Warranties

Limited Warranty

Wheels & Chairs EWheels products are warranted to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of 90 days from the date of purchase

EWheels replacement/maintenance parts & accessories: 30 days from the date of purchase/receipt when purchased directly from Wheels & ChairsPack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.Complete the return reason questionnaire and include it in the return package. Before sending your return shipment, please remove all extra labels from the outside of the package.Send the return package to the following supplier address:

EWheels

RETURNS DEPARTMENT

750 E. Covey Lane, Suite 135

Phoenix, AZ 85024

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status. To receive a refund or credit, items must be returned within 10 days of original shipment date. Credit for gift returns will be issued to the original purchaser.If you have assembled the product, dissemble it before shipment using the original protective packaging materials.Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Contact a Customer Service Specialist at support@wheelsandchairs.com for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver. To receive a refund or credit, items must be returned within 15 days of original shipment date. 

Credit for gift returns will be issued to the original purchaser. EWheels branded electric bicycles and Mobility scooters: 90 days from the date of purchase. Shipping charges included in the Purchase Price of the Merchandise are non-refundable. Customer is responsible for returning merchandise at their own expense.

Specific Warranty Items

Batteries (factory-installed in a EWheels bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from EWheels.

Items Not Covered

Warranties are limited to replacement of parts and/or products determined by EWheels, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance. EWheels Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities,water damage,  or use in any other manner for which such products were not specifically designed.This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. Wheels & Chairs and EWheels will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.The EWheels Limited Warranty does not cover or apply to any EWheels product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by EWheels as acceptable for rental or commercial use. 

Warranty Claims

Those parts and/or products which are determined by EWheels to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by EWheels Customer Service Department. Warranty claims must be made by the original purchaser by contacting the Wheels & Chairs Customer Service by email at support@wheelsandchairs.com within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from EWheels. EWheels, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. EWheels or Wheels & Chairs shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of EWheels and Wheels & Chairs hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of EWheels and Wheels & Chairs to the repayment of an amount equivalent to the purchase price of the product in question. 

Parts and Repairs

EWheels Customer Service directly with any parts and repairs questions at service@ewheelsdealers.com. Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.

Warranty - EWheels Mobility Scooters

Medical 1-Year In-Home Labor Service Plan

Models Included

EW-M30, EW-M33, EW-M34, EW-M35, EW-M39, EW-M41, EW-M45, EW-M47, EW-M48, EW-M50 and EW-M51.

EWHEEL RECREATIONAL SCOOTER WARRANTY IS INCLUDED BELOW THE EWHEEL MOBILITY SCOOTER WARRANTY.

Three Year Limited Warranty

Three (3) years from the date of purchase on all structural frame components, seat post and frame.

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Wheels & Chairs discretion.

Six Month Warranty

Six (6) Months from the date of purchase on the batteries and charger. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.​​

WARRANTY EXCEPTIONS AND EXCLUSIONS

Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Wheels & Chairs directly for any assistance in locating a service provider or to make a warranty claim.

Consumable Items

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

Damage, Accidental Damage and Misuse

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.

Second Hand Owners and Reselling

No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.

HOW TO MAKE A WARRANTY CLAIM

Initiating A Warranty Claim

To initiate a warranty claim, please contact Wheels & Chairs service department by calling 757-654-1727, or by email at “support@wheelsandchairs.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Wheels & Chairs.

Returning Faulty Parts

Do not return faulty parts to Wheels & Chairs without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

SHIPPING DAMAGE AND SHIPPING POLICIES

Shipping Damage

In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Wheels & Chairs for further steps. 

Shipping – Domestic

When applicable, part costs will be covered under warranty, and all warranty items will be shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.

Shipping – International

When applicable, parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the original purchaser. International and offshore end-users must contact Wheels & Chairs directly to initiate the warranty process.

*Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded*

Warranty - EWheels Recreational Scooter Warranty

Models Included

EW-10, EW-11, EW-12, EW-14, EW-19, EW-20, EW-29, EW- 36, EW-36 Elite, EW-46, EW-52, EW-54, EW-66, EW-72, EW-Vintage, EW-Bugeye.

Three Year Limited Warranty

Three (3) years from the date of purchase on all structural frame components, seat post and frame.

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Wheels & Chairs discretion.

Two Month Warranty

Two (2) Months from the date of purchase on the batteries. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.

One Month Warranty

One (1) Month from the date of purchase on the scooter’s charger.

​​

WARRANTY EXCEPTIONS AND EXCLUSIONS

Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Wheels & Chairs directly for any assistance in locating a service provider or to make a warranty claim.

Consumable Items

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

Damage, Accidental Damage and Misuse

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.

Second Hand Owners and Reselling

No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.

HOW TO MAKE A WARRANTY CLAIM

Initiating A Warranty Claim

To initiate a warranty claim, please contact Wheels & Chairs service department by calling 757-654-1727, or by email at “support@wheelsandchairscom”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels.

Returning Faulty Parts

Do not return faulty parts to Wheels & Chairs without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

SHIPPING DAMAGE AND SHIPPING POLICIES

Shipping Damage

In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Wheels & Chairs for further steps. 

Shipping – Domestic

When applicable, part costs will be covered under warranty, and all warranty items will be shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.

Shipping – International

When applicable, parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the original purchaser. International and offshore end-users must contact Wheels & Chairs directly to initiate the warranty process.

*Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded*

Warranty - EW-18Models Included

EW-18

Six Month Limited Warranty

Six (6) months from the date of purchase on all structural frame components, seat post and frame.

Six Month Limited Warranty

Six (6) months from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Wheels & Chairs discretion.

Two Month Warranty

Two (2) Months from the date of purchase on the batteries. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.

One Month Warranty

One (1) Month from the date of purchase on the scooter’s charger.

​​

WARRANTY EXCEPTIONS AND EXCLUSIONS

Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Wheels & Chairs directly for any assistance in locating a service provider or to make a warranty claim.

Consumable Items

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

Damage, Accidental Damage and Misuse

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.

Second Hand Owners and Reselling

No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.

HOW TO MAKE A WARRANTY CLAIM

Initiating A Warranty Claim

To initiate a warranty claim, please contact Wheels & Chairs service department by calling 757-654-1726, or by email at “support@wheelsandchairs.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Wheels & Chairs.

Returning Faulty Parts

Do not return faulty parts to Wheels & Chairs without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

SHIPPING DAMAGE AND SHIPPING POLICIES

Shipping Damage

In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged, and the bike is beyond repair, please refuse the shipment, and contact Wheels & Chairs for further steps. 

Shipping – Domestic

When applicable, part costs will be covered under warranty, and all warranty items will be shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.

Shipping – International

When applicable, parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the original purchaser. International and offshore end-users must contact Wheels & Chairs directly to initiate the warranty process.

*Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded*

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