The EcoFlow RIVER Pro Extra Battery is a versatile and portable solution that enhances the capabilities of the RIVER Pro Portable Power Station. By seamlessly integrating this accessory, you can double the total capacity from 720Wh to an impressive 1440Wh. This expanded capacity empowers you to tailor your power supply according to the specific needs of your adventure, ensuring you have ample energy for all your devices and equipment.
What sets the RIVER Pro and its Extra Battery apart is their exceptional portability. The RIVER Pro weighs in at just 15.9 lbs, and the RIVER Pro Extra Battery is even lighter, at 15.4 lbs. These compact and lightweight designs make them incredibly easy to transport, whether you're on the move or setting up at a campsite. The combination of the RIVER Pro and the Extra Battery can conveniently fit in a car trunk, accompany you to a campsite, or be positioned indoors. This flexibility gives you the power to take your adventure anywhere you desire while ensuring that you're never short on reliable, customizable power.
Shipping
We offer free shipping on all products.
Estimated Shipping Time: 7 Business Days
Warranty
The EcoFlow service team will take care of all the after-sales issues. If any quality issues are involved, please feel free to contact our service team service@ecoflow.com
Cancellation
Customers can request a full refund within 24 hours after placing an order on wheelsandchairs.com
Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users, 3.3% for Klarna users).
Orders cannot be canceled more than 30 days after they are shipped.
Return
The return service is currently available to US orders only.
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.
If 30 days have passed since your purchase, we cannot offer a refund or exchange.
For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.
Please collect the package first if your order has been shipped and you want to return it. Then contact our Wheels & Chairs Support via sales@wheelsandchairs.com to obtain instructions to return.
Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.
You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) in the event of a return on US orders.
Return Process
Contact Wheels & Chairs at sales@wheelsandchairs.com to start the return process. Please provide them with proof of purchase, such as an invoice.
You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.
Refund
After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via sales@wheelsandchairs.com
Return Shipping Cost
Please note that return shipping costs include shipping costs and handling fees.
After-sale Service Contact
Email: sales@wheelsandchairs.com
Phone: +1 (757) 654-1727 (English service only. International charges apply if calling from outside of the US)
Got questions? Read through our FAQ page listed in our Main Menu to see if it's answered there! If not, please contact us either through the chatbot found on the bottom right of the screen or via this form.