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Shipping

We offer free shipping on all products.

Estimated Shipping Time: 1-6 Business Days

Returns

In order to process your return as efficiently as possible, please follow the instructions below carefully. Failure to follow these instructions may result in a delay in processing your return or have the credit denied.

Non-Returnable Products

• Products purchased more than thirty (30) days from ship date
• Configured wheelchairs, special or custom products made to customer specifications or sold as non-returnable
• Products returned in altered or damaged packaging, or in packaging other than original packaging
• Package and/or product broken, breached, damaged or unsellable condition
• Returns prohibited by state law
• All seating components must be returned inside original sealed plastic bags
• Issuance of an RMA number does not guarantee credit.  Credit issuance is dependent on confirmed receipt/review and acceptance of RMA product back in Wheels & Chairs inventory and is subject to the other terms of this policy

*Each state has individual Pharmacy laws, all returns are subject to approval of Wheels & Chairs.

Short Shipment and Freight Damage

Claims for shortage, errors in delivery or defects apparent on individual inspection must be made in writing to Wheels & Chairs within four (4) calendar days after receipt of shipment.  Buyer’s failure to give timely notice of the same shall constitute unqualified acceptance of such shipment.

Damages or Shortages

In an effort to reduce the potential in delaying a resolution of a damage or shortage claim, the customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier.  Furthermore, after receipt of products, inspection to obvious damage to product, packaging and/or shortages, must be noted on the carrier’s freight bill or bill of lading (BOL) and be countersigned by the customer.  The damaged products must remain in the original carton in the event inspection is required by the transportation company.

The Customer must notify Wheels & Chairs of any damages in transit or any of the aforementioned possible situations within two (2) business days of receipt, or Wheels & Chairs shall have no obligations to process credit or arrange for the product replacement.  Contact a Wheels & Chairs Service representative at (757) 654-1727 or support@wheelsandchairs.com to report damages or shortages.

Products Shipped in Error by Wheels & Chairs

Customer must notify Wheels & Chairs of any shipping errors or disputes within two (2) business days of receipt.  Products shipped in error by Wheels & Chairs are returnable through RMA procedure, provided that products are received within thirty (30) days of receipt.

RMA (Returns Merchandise Authorization), Fee Schedule, & Procedure

Return authorization must be obtained in advance from Wheels & Chairs. No return of any kind will be accepted after fourteen (14) calendar days from the invoice date and shipped back within 30 days shipped freight prepaid. Goods accepted for credit upon return will be subject to a 15% handling/restocking charge and all transportation charges must be prepaid.

For orders being returned for exchange in color, size, etc. the restocking fee will be reduced to 10%. Any returns thereafter will be on a case-by-case basis depending on the product, and situation, and subject to a restocking fee ranging from 25-50%, plus a minimum of $25 processing.

Custom-made goods are not subject to return under any circumstances. In no case are goods to be returned without first obtaining an RMA (Returned Merchandise Authorization) number. Return authorization number must be marked on the outside of the box and ship back to Karman (supplier). All freight charges including the 1st way from Karman to the customers will not be credited or refunded.

Wheels & Chairs will credit any freight and/or handling fee on the original order paid by the customer on returns that are due to a Wheels & Chairs error, and if all items on the invoice are being returned.

Warranty

The warranty is extended only to the original purchase and delivery of the product.  Warranty is not transferable.  Parts or materials which are subjected to normal wear and tear which must be replaced / repaired are the owner’s responsibility.  Damaged caused by user negligence, accidental damages intentional or not are not covered under Factory warranty policy.  Arm pads and upholsteries are not covered by our warranty policy. The warranty period for the consumer commences on the purchase date. Warranty is void on wheelchairs that have had the serial # tag removed and/or altered. Furthermore, products that have been subjected to negligence, abuse, improper storage, or handling, improper operation, any modifications, misuse are not covered under the warranty policy. All warranty repairs or replacements must have prior authorization from Wheels & Chairs with freight prepaid. Wheels&Chairs reserves the right to issue call tags for any warranty repairs, which is situation dependent. Should a field action or recall occur, Wheels & Chairs will identify the affected units and contact you with instructions for resolution. If you'd like to make a warranty claim, you can fill out this Contact Form or contact one of our agents at support@wheelsandchairs.com or call us at (757) 654-1727.

The full warranty of each Karman wheelchair product matches the warranty of our corresponding wheelchair supplier, in this case Karman Healthcare. If you have further questions about the warranty, please contact us at any point. We're happy to help.

Got questions? Read through our FAQ page listed in our Main Menu to see if it's answered there! If not, please contact us either through the chatbot found on the bottom right of the screen or via this form.