Transfer Master Valiant 5 Function Hospital Bed Frame

Shipping Times

• Orders ship within 10 business days
• Transit to your market can be anywhere from 1-7 days after that
• Pricing includes delivery to your home and Hands off warranty. Delivery in Contiguous States only, standard addresses and ground floor.
• White Glove with Set-up is additional for most beds (extra White Glove shipping charge will be shown at checkout). Contact Wheels & Chairs support for 2 person delivery.

Returns

Due to the unique nature of the Transfer Master products, they cannot be returned.

Warranty

This Limited Warranty is extended to the original purchaser/user and cannot be transferred. All Transfer Master Hi-Low beds and accessories are warranted for a period of One Year against defects. A detailed version of this warranty accompanies each bed and is available upon request.

Warranty does not cover products damaged in shipping. It is the responsibility of the customer to inspect the delivered goods upon arrival. Should damages exist, report it immediately to Transfer Master Products, Inc. and the carrier. The carrier will be responsible for repairing or replacing the product. Failure to report these damages upon delivery could result in a loss to the customer.

We offer a wide range of mattresses from cloth orthopedic to computerized turn systems. There are different Warranties depending on the product and often these Warranties are supported by our different providers. Specific Warranties are available upon request. All guarantees are limited to workmanship defects and exclude comfort and other subjective aspects. Customer will be responsible for any freight if the mattress needs to be transported. See policies above for other conditions regarding mattresses.

Dimensions & height/adjustments stated are approximate. Actual dimensions may vary slightly. Fabrics, quilt patters, hand controls, bed styles, etc. may vary due to changes beyond our control. We do not guarantee comfort for any individual. No cancellations or returns without prior approval. Options ordered without bed frame will be charged freight per the items.

We package all items very carefully to minimize the likelihood of freight damage. The carrier who delivers our merchandise to you is responsible for loss and damage. Acceptance of the shipment by you is acknowledgement that all of the items were delivered in good condition. Therefore, all claims for loss or damage must be filed immediately with the “FREIGHT CARRIER.” Notify our company, as well, so that we may document our records accordingly. When receiving a shipment, always note any visible damage on the delivery ticket. Should you need assistance with any claim, call Customer Service at: (757) 654-1727.

Special Issues and Considerations

• Dimensions and heights/adjustments stated are approximate. Actual dimensions may vary slightly.
• Fabrics, quilt patterns, hand controls, bed styles, etc. may vary from photos.
• Transfer Master rehab beds are ECU compatible (Environmental Control Unit compatible).
• Due to the custom nature of the products, orders may not be canceled or returned.
• If you do not have carpeted floor, ask about our optional glides.
• Headboard and footboard cannot be used with a dual king if beds are intended to be placed side by side.
• Headboard and footboards are not to be used as weight bearing or for repositioning.
• Footboards cannot be used on 84” lengths.
• We do not guarantee comfort for any individual.
• Most low-profile Hoyer type lifts (5″ or less) are compatible with our beds. However, we cannot guarantee that your lift will work with our beds.
• We manufacture our beds to your requested specifications and within factory tolerances. We cannot guarantee that your specifications will work for you. If you have any doubts about your requirements, please consult with a physical therapist or specialist before ordering our products.
• For your convenience, most of our beds include a 12 foot wired hand control cord and a foot retainer bar. Our rehab beds also include two side retainer bars.
• We reserve the right to refuse service when the product is found to be in an unsanitary condition, soiled, stained or when failure is due to causes other than defective materials or workmanship.

Can an adjustable Transfer Master bed assist me in getting out of bed?

Absolutely! By raising the head section of your bed all the way up and lowering the foot section flat, a Transfer Master bed allows you to effortlessly slide your legs to the floor while still enjoying the support of the bed.

Can I use insurance, like Medicare or Medicaid, to cover the bed?

Typically, insurance doesn't cover hi-low adjustable beds. However, if you believe you have valid insurance coverage, we recommend working with your local DME provider. Please note that Wheels & Chairs doesn't submit claims to Medicare, Medicaid, or private insurances, and we don't collaborate with state Medicaid programs.

Do I need special sheets for my Transfer Master bed?

In most cases, our adjustable hospital beds have similar dimensions to standard bed sizes. Therefore, you usually don't need specialty size sheets for a Transfer Master bed. However, if you've purchased an 84" Long Bed, we can provide you with the contact details of a company that specializes in custom size bedding.

Should I rotate the mattress on my Transfer Master bed?

Absolutely! To prolong the lifespan of your mattress and ensure even wear, we recommend rotating the mattress on your Transfer Master bed four times a year (Spring, Summer, Fall & Winter). For better results, consider rotating it monthly.

Is there any maintenance required for my Transfer Master bed?

Yes, there is. When your Transfer Master adjustable hospital bed is not in use, lower the head, back, and leg sections to the down position. Additionally, we recommend applying Silicone Spray to the pivot points of your bed every 4-6 months.

Do your beds support voice control?

Certainly! Our Rehab line beds (standard and heavy duty) are compatible with voice-activated Environmental Control Units (ECUs), including Google Home and Amazon Echo. However, please note that our Supernal line does not currently support voice control.

Do the Transfer Master adjustable hi-low beds require special wiring in my home?

Nope! The Transfer Master electric adjustable beds use standard, grounded, household outlets and consume very little electricity. We strongly advise against plugging your electric bed into an extension cord, though.

Does Transfer Master ship its adjustable hi-low beds to Canada?

Absolutely! We can ship all Transfer Master products to Canada. So you can definitely get our fantastic beds north of the border.