Experience unparalleled comfort with The Ascent, a state-of-the-art hospital bed mattress. Made with progressive laminated foams, it provides a healthy skin environment and features extra firm edges to prevent users from slipping off. Plus, its sleep technologies promote healthy bedding solutions for a great night's rest.
Trust in the quality of our product - the mattress core is crafted in an FDA-approved facility with decades of manufacturing expertise.
Natural Bamboo Quilted Cover Elements
Stretch Fabric Cover Elements
Questions or Adjustments
If you have any questions about the product or would like to make adjustments not seen above, contact our sales team through text, call or email and we'd be happy to assist you.
Phone number: (757) 654-1727
Email: sales@wheelsandchairs.com
Shipping Times
Returns
Due to the unique nature of the Transfer Master products, they cannot be returned.
Warranty
This Limited Warranty is extended to the original purchaser/user and cannot be transferred. All Transfer Master Hi-Low beds and accessories are warranted for a period of One Year against defects. A detailed version of this warranty accompanies each bed and is available upon request.
Warranty does not cover products damaged in shipping. It is the responsibility of the customer to inspect the delivered goods upon arrival. Should damages exist, report it immediately to Transfer Master Products, Inc. and the carrier. The carrier will be responsible for repairing or replacing the product. Failure to report these damages upon delivery could result in a loss to the customer.
We offer a wide range of mattresses from cloth orthopedic to computerized turn systems. There are different Warranties depending on the product and often these Warranties are supported by our different providers. Specific Warranties are available upon request. All guarantees are limited to workmanship defects and exclude comfort and other subjective aspects. Customer will be responsible for any freight if the mattress needs to be transported. See policies above for other conditions regarding mattresses.
Dimensions & height/adjustments stated are approximate. Actual dimensions may vary slightly. Fabrics, quilt patters, hand controls, bed styles, etc. may vary due to changes beyond our control. We do not guarantee comfort for any individual. No cancellations or returns without prior approval. Options ordered without bed frame will be charged freight per the items.
We package all items very carefully to minimize the likelihood of freight damage. The carrier who delivers our merchandise to you is responsible for loss and damage. Acceptance of the shipment by you is acknowledgement that all of the items were delivered in good condition. Therefore, all claims for loss or damage must be filed immediately with the “FREIGHT CARRIER.” Notify our company, as well, so that we may document our records accordingly. When receiving a shipment, always note any visible damage on the delivery ticket. Should you need assistance with any claim, call Customer Service at: (757) 654-1727.
Special Issues and Considerations
Can an adjustable Transfer Master bed assist me in getting out of bed?
Absolutely! By raising the head section of your bed all the way up and lowering the foot section flat, a Transfer Master bed allows you to effortlessly slide your legs to the floor while still enjoying the support of the bed.
Can I use insurance, like Medicare or Medicaid, to cover the bed?
Typically, insurance doesn't cover hi-low adjustable beds. However, if you believe you have valid insurance coverage, we recommend working with your local DME provider. Please note that Wheels & Chairs doesn't submit claims to Medicare, Medicaid, or private insurances, and we don't collaborate with state Medicaid programs.
Do I need special sheets for my Transfer Master bed?
In most cases, our adjustable hospital beds have similar dimensions to standard bed sizes. Therefore, you usually don't need specialty size sheets for a Transfer Master bed. However, if you've purchased an 84" Long Bed, we can provide you with the contact details of a company that specializes in custom size bedding.
Should I rotate the mattress on my Transfer Master bed?
Absolutely! To prolong the lifespan of your mattress and ensure even wear, we recommend rotating the mattress on your Transfer Master bed four times a year (Spring, Summer, Fall & Winter). For better results, consider rotating it monthly.
Is there any maintenance required for my Transfer Master bed?
Yes, there is. When your Transfer Master adjustable hospital bed is not in use, lower the head, back, and leg sections to the down position. Additionally, we recommend applying Silicone Spray to the pivot points of your bed every 4-6 months.
Do your beds support voice control?
Certainly! Our Rehab line beds (standard and heavy duty) are compatible with voice-activated Environmental Control Units (ECUs), including Google Home and Amazon Echo. However, please note that our Supernal line does not currently support voice control.
Do the Transfer Master adjustable hi-low beds require special wiring in my home?
Nope! The Transfer Master electric adjustable beds use standard, grounded, household outlets and consume very little electricity. We strongly advise against plugging your electric bed into an extension cord, though.
Does Transfer Master ship its adjustable hi-low beds to Canada?
Absolutely! We can ship all Transfer Master products to Canada. So you can definitely get our fantastic beds north of the border.
