Gio Royale eMoped Electric Scooter

Shipping

We offer free shipping on all products.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are picked up by UPS/FedEx within 1 to 3 business days after the order is placed.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US and Canadian orders are shipped by UPS/FedEx. After processing and leaving the warehouse, items usually take between 4 and 21 days (for free shipping) to arrive at their destination but can take longer from time to time.
  

Returns

Shipping Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns & Refunds

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We accept returns within 30 days of you receiving your product. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following conditions for our return and refund policy:

• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which products you would like to return or email us at SUPPORT@GIOELECTRIC.ZENDESK.COM.
2. Include a picture of the product packed up in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable. If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

You may also request we arrange a return shipping label for you, at your expense. The cost of said return shipping would then be deducted from your refund or the value put towards your exchange.

All refunds/exchanges are issued after the product has been returned and inspected. Refunds will be issued back to the original method of payment. Depending on where you live and how you choose to return your product, the time it may take for your exchanged product to reach you, may vary. 

Please contact support@wheelsandchairs.com if you have any additional questions regarding a return or exchange.

Refused Shipment or Order Cancellations Requested after items have shipped:

• Orders can be canceled for full refund up until they are picked up by the shipping company for delivery to you
• Any orders canceled once a product is in transit or any delivery refused by you are subject to the same return shipping cost responsibilities as a normally requested return/refund.

Additional refund information applicable to the GIO GOLF Enclosed Mobility Scooter ONLY:

Please note due to increased size and complexity of the Golf scooter a 25% restocking fee also applies to any Golf scooter returned/exchanged/invoice returned.

Warranty

• 30 days RETURN for FULL REFUND on all electric products.
• 1 year FREE PART replacements on all electric products.

Got questions? Read through our FAQ page listed in our Main Menu to see if it's answered there! If not, please contact us either through the chatbot found on the bottom right of the screen or via this form.